Returns Policy

1. Returns and refunds

1.1.      We accept returns from you within 14 days of receipt provided that the returned goods are in the same condition and quantity as delivered by us.

1.2.      Any outbound delivery cost originally charged to you will also be refunded when the entire order of goods is returned in accordance with clause 9.1. You are required to return unwanted orders at your own cost and it is advised that you return goods via recorded delivery.

1.3.      The amount paid for the returned goods will be refunded using the original payment method.

1.4.      If you think that the item that you have received is faulty then please call our customer service team on 01858 463850 or email Our team will investigate your complaint and contact you to find a solution.

1.5.      We do not accept the return of bespoke or made to order goods.