Returns Policy

1. Returns and refunds

1.1 If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving the goods without giving a reason. Where goods are delivered in multiple consignments, the cancellation period begins on the day after you (or a person nominated by you) receives the final consignment. To exercise your right to cancel, you must notify us of your decision before the end of the cancellation period by email at orders@lankakade.co.uk.

1.2 Once you have notified us that you wish to cancel your order, you must return the goods to us within 14 days. You should return the goods complete and, where reasonably possible, in their original packaging. You are entitled to inspect the goods as you would in a shop, but we may make a deduction from your refund for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

1.3 Where you validly cancel your order and return all of the goods, we will refund the price paid for the goods together with any standard outbound delivery charge that you paid (or an amount equal to our standard delivery charge where you selected a more expensive delivery option). If your order qualified for free standard delivery, no delivery charge will be refunded.

1.4 Unless the goods are faulty, damaged, not as described or otherwise not in conformity with the contract, you are responsible for the cost of returning the goods to us. We recommend that you use a tracked or recorded delivery service, as you are responsible for the goods until they are received by us.

1.5 We will process your refund without undue delay and no later than 14 days after we receive the returned goods. We may withhold the refund until we have received the goods or you have supplied evidence that they have been returned, whichever is earlier. Refunds will be made using the same payment method used for the original transaction unless we have expressly agreed otherwise.

1.6 If you believe the goods are faulty, damaged, not as described or otherwise not in conformity with the contract, please contact our Customer Service team by telephone on 01858 463850 or by email at orders@lankakade.co.uk. We will investigate your complaint and, where appropriate, provide a repair, replacement, refund or other remedy in accordance with your statutory rights.

1.7 The right to cancel does not apply to goods made to your specifications or clearly personalised, except where such goods are faulty, damaged, not as described or otherwise not in conformity with the contract.

1.8 Nothing in this Returns and Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.